Frequently Asked Questions

Everything you need to know about shopping with ROMBO

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my shipment?

Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.

Do you offer a warranty on your products?

Yes, every ROMBO product is backed by a 12-month manufacturer warranty covering defects in materials and workmanship under normal use.

Can I modify or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by visiting your account dashboard or contacting live support.